Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Chatbase vs YourGPT
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
Chatbase is best for quickly launching an AI support agent trained on your website and documents, while YourGPT is best for sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price. Chatbase has a low learning curve, compared with medium for YourGPT. Chatbase has a free plan, while YourGPT offers a free trial.
Which should you choose?
Choose Chatbase if…
- You need quickly launching an AI support agent trained on your website and documents
- You're one of: small and mid-size businesses, saas support teams, agencies deploying simple support bots
- You want a free plan (YourGPT only has a trial)
- You want something quicker to learn
Choose YourGPT if…
- You need sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price
- You're one of: small and mid-size businesses, ecommerce stores selling on messaging apps, agencies building client bots
- Many messaging channels available on all plans
At a glance
| Chatbase | YourGPT | |
|---|---|---|
| Best for | Quickly launching an AI support agent trained on your website and documents | SMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price |
| Free plan | Yes | Trial only |
| Starting price | From $40/mo | From $39/mo |
| Learning curve | Low | Medium |
| Platforms | Web, API | Web, API |
| Ideal for | Small and mid-size businesses, SaaS support teams, Agencies deploying simple support bots | Small and mid-size businesses, Ecommerce stores selling on messaging apps, Agencies building client bots |
Feature comparison
| Chatbase | YourGPT | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Yes | Professional plan and above |
| Website widget | Yes | Yes |
| Yes | Yes | |
| Instagram / Messenger | Yes | Yes |
| Live chat inbox | Standard plan and above | Professional plan and above |
| Multilingual | Yes | 100+ languages |
| Takes actions / API calls | Yes | Higher plans (Functions) |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| Chatbase | YourGPT | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | Enterprise plan | Enterprise plan |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | Yes |
| HIPAA (BAA available) | — | Enterprise plan (BAA) |
| GDPR DPA | Yes | — |
| Data residency options | — | EU |
| No training on your data | Yes | — |
| Audit logs | Enterprise plan | — |
| Admin controls | Yes | — |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
Chatbase
Chatbase lets you create an AI agent by pointing it at your website, files or text, then embed it as a chat widget or connect it to messaging channels. Agents can run custom actions such as looking up orders or collecting leads, and escalate to humans through a built-in help desk. It is popular with small and mid-size businesses that want a support bot without building flows.
Key features- Trains on websites, files, text and Q&A with auto-resync
- Custom actions that call external APIs and collect leads
- Native help desk with live human takeover
- Deploys to web widget, WhatsApp, Instagram, Messenger and Slack
- Escalation to Zendesk, Salesforce, Intercom, Freshdesk and others
- Choice of AI models on paid plans
YourGPT
YourGPT is a no-code platform for building AI chatbots and agents trained on websites, help centers, Notion, YouTube and uploaded files. Bots can be deployed to a website widget and to WhatsApp, Messenger, Telegram, Slack and Discord. Higher plans add an AI helpdesk with human escalation, a visual Chatbot Studio and custom functions.
Key features- Trains on websites, sitemaps, help centers, Notion and YouTube
- Deploys to WhatsApp, Messenger, Telegram, Slack and Discord
- Supports 100+ languages
- AI helpdesk with escalation to human agents
- Chatbot Studio visual builder with functions
- Choice of AI models with different credit costs
Pricing
Chatbase
Free plan (50 message credits); paid from $40/mo (Hobby); Standard $150/mo, Pro $500/mo
YourGPT
7-day free trial (no card); paid from ~$39/mo
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
Chatbase
Strengths- Fast setup: a working agent from a URL in minutes
- Custom actions and Stripe integration go beyond Q&A
- Broad channel coverage from one agent
- Free plan for testing
- Message-credit model means heavy usage consumes credits quickly
- Removing Chatbase branding is a paid add-on
- Help desk and advanced analytics require higher tiers
- Limited control over complex, multi-step conversation logic
Not ideal for: Teams that need detailed conversation flows and branching logic may prefer Botpress or Voiceflow.
YourGPT
Strengths- Many messaging channels available on all plans
- Broad language support
- Visual builder for flows beyond simple Q&A
- Trial without a card
- No permanent free plan
- Credit cost varies by AI model, which complicates budgeting
- Human escalation and helpdesk require Professional plan or higher
- Advanced analytics limited to the Advanced tier
Not ideal for: Teams needing a mature helpdesk with ticketing and deep ecommerce actions may prefer Tidio or Intercom Fin.
Integrations
Chatbase
YourGPT
FAQ
What is the main difference between Chatbase and YourGPT?
Chatbase is built for quickly launching an AI support agent trained on your website and documents; YourGPT is built for sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price.
Is Chatbase or YourGPT cheaper?
Chatbase starts from $40/mo and YourGPT starts from $39/mo (as of September 2026). On entry price, YourGPT is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do Chatbase and YourGPT have free plans?
Chatbase has a free plan, while YourGPT offers a free trial.
Which is easier to use, Chatbase or YourGPT?
Chatbase is generally quicker to learn (Chatbase: low, YourGPT: medium learning curve).
What are good alternatives to Chatbase and YourGPT?
Other chatbots tools worth comparing include Tidio, ManyChat and Botpress.
