Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Botpress
AI Chatbots & Customer SupportBotpress is a platform for building LLM-powered agents with a visual Studio, knowledge bases, tables and code hooks. Agents can be deployed to webchat, WhatsApp, Slack, Instagram and other channels, with human handoff handled in Botpress Desk. It is used by developers, agencies and product teams that need more control than a simple FAQ bot.
Pricing
Botpress pricing
Free plan (25 conversations); paid from $150/mo billed annually (Plus)
Last checked September 2026 · Confirm on botpress.com
Features
What Botpress does
- Visual Studio with autonomous agent nodes and workflows
- Knowledge base built from websites, files and tables
- Botpress Tables for structured data storage
- Human handoff through the Botpress Desk helpdesk
- Integration hub (Zendesk, HubSpot, Salesforce, Slack)
- Custom JavaScript code and API calls inside flows
Pros
- Flexible enough for complex, multi-step agents with custom logic
- Large integration hub and many deployment channels
- Free plan includes webchat and a few agents for testing
- Supports custom code and API calls for real actions
Cons
- Steeper learning curve than template-style chatbot builders
- Usage-based AI spend on top of the plan can be hard to predict
- Team features such as roles and routing are limited to higher tiers
- Voice channel is only available on Enterprise
Fit
Who Botpress is for
Look elsewhere if: Small businesses wanting a website FAQ bot live in minutes may find simpler tools like Chatbase or Tidio faster to set up.
For teams & enterprise
Enterprise readiness
Enterprise offering adds custom SSO, RBAC and audit trails; runs on AWS with KPMG penetration testing.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- Enterprise plan
- SCIM user provisioning
- —
- SOC 2
- Type II
- ISO 27001
- —
- HIPAA (BAA available)
- —
- GDPR DPA
- Yes
- Data residency options
- —
- No training on your data
- —
- Audit logs
- Yes
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | Yes |
| Website widget | Yes |
| Yes | |
| Instagram / Messenger | Yes |
| Live chat inbox | Yes |
| Multilingual | Yes |
| Takes actions / API calls | Yes |
| Analytics | Yes |
Botpress compared
- Botpress vs Tidio
- Botpress vs Chatbase
- Botpress vs ManyChat
- Botpress vs CustomGPT.ai
- Botpress vs SiteGPT
- Botpress vs YourGPT
- Botpress vs Intercom Fin
- Botpress vs Voiceflow
Buying guides
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