Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Chatbase
AI Chatbots & Customer SupportChatbase lets you create an AI agent by pointing it at your website, files or text, then embed it as a chat widget or connect it to messaging channels. Agents can run custom actions such as looking up orders or collecting leads, and escalate to humans through a built-in help desk. It is popular with small and mid-size businesses that want a support bot without building flows.
Pricing
Chatbase pricing
Free plan (50 message credits); paid from $40/mo (Hobby); Standard $150/mo, Pro $500/mo
Last checked September 2026 · Confirm on chatbase.co
Features
What Chatbase does
- Trains on websites, files, text and Q&A with auto-resync
- Custom actions that call external APIs and collect leads
- Native help desk with live human takeover
- Deploys to web widget, WhatsApp, Instagram, Messenger and Slack
- Escalation to Zendesk, Salesforce, Intercom, Freshdesk and others
- Choice of AI models on paid plans
Pros
- Fast setup: a working agent from a URL in minutes
- Custom actions and Stripe integration go beyond Q&A
- Broad channel coverage from one agent
- Free plan for testing
Cons
- Message-credit model means heavy usage consumes credits quickly
- Removing Chatbase branding is a paid add-on
- Help desk and advanced analytics require higher tiers
- Limited control over complex, multi-step conversation logic
Fit
Who Chatbase is for
Look elsewhere if: Teams that need detailed conversation flows and branching logic may prefer Botpress or Voiceflow.
For teams & enterprise
Enterprise readiness
Enterprise plan adds SSO, custom RBAC, audit logs and zero data retention; states customer data is not used to train models.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- Enterprise plan
- SCIM user provisioning
- —
- SOC 2
- Type II
- ISO 27001
- —
- HIPAA (BAA available)
- —
- GDPR DPA
- Yes
- Data residency options
- —
- No training on your data
- Yes
- Audit logs
- Enterprise plan
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | Yes |
| Website widget | Yes |
| Yes | |
| Instagram / Messenger | Yes |
| Live chat inbox | Standard plan and above |
| Multilingual | Yes |
| Takes actions / API calls | Yes |
| Analytics | Yes |
Chatbase compared
- Chatbase vs Tidio
- Chatbase vs ManyChat
- Chatbase vs Botpress
- Chatbase vs CustomGPT.ai
- Chatbase vs SiteGPT
- Chatbase vs YourGPT
- Chatbase vs Intercom Fin
- Chatbase vs Voiceflow
Buying guides
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