Build custom AI support agents trained on your own docs and website content.
Tidio
AI Chatbots & Customer SupportTidio combines live chat, a ticketing helpdesk, Flows automation and the Lyro AI agent in a single inbox. Lyro answers from your help content and can perform Shopify actions such as order status checks and refunds. It is widely used by Shopify and WooCommerce stores and other small support teams.
Pricing
Tidio pricing
Free plan (50 conversations/mo); paid from $24.17/mo billed annually (Starter); 7-day free trial
Last checked September 2026 · Confirm on tidio.com
Features
What Tidio does
- Lyro AI agent trained on your FAQs and website content
- Native Shopify actions (order status, refunds, order edits)
- Unified inbox for live chat, email, Messenger, Instagram and WhatsApp
- Flows automation for lead capture and cart recovery
- Ticketing helpdesk with macros and assignment
- Mobile and desktop apps for agents
Pros
- Live chat, helpdesk and AI in one product
- Deep Shopify integration with order actions
- Free plan includes live chat and ticketing
- Mobile apps included on all plans
Cons
- Lyro and Flows are billed as separate add-ons
- Conversation-based limits make costs rise with volume
- Lyro supports fewer languages than some LLM-first bots
- Advanced analytics and permissions require Growth plan or higher
Fit
Who Tidio is for
Look elsewhere if: Teams building complex custom agents with API logic across many systems may find Botpress or Voiceflow more flexible.
For teams & enterprise
Enterprise readiness
Runs on AWS in EU data centres; SOC 2 Type II, GDPR and CCPA. Sales-led Plus/Premium tiers target larger teams.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- —
- SCIM user provisioning
- —
- SOC 2
- Type II
- ISO 27001
- —
- HIPAA (BAA available)
- —
- GDPR DPA
- Yes
- Data residency options
- EU (default)
- No training on your data
- —
- Audit logs
- —
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | Yes |
| Website widget | Yes |
| Yes | |
| Instagram / Messenger | Yes |
| Live chat inbox | Yes |
| Multilingual | Yes |
| Takes actions / API calls | Shopify actions |
| Analytics | Yes |
Tidio compared
- Tidio vs Chatbase
- Tidio vs ManyChat
- Tidio vs Botpress
- Tidio vs CustomGPT.ai
- Tidio vs SiteGPT
- Tidio vs YourGPT
- Tidio vs Intercom Fin
- Tidio vs Voiceflow
Buying guides
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