Build custom AI support agents trained on your own docs and website content.
Tidio vs YourGPT
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
Tidio is best for small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool, while YourGPT is best for sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price. Tidio has a low learning curve, compared with medium for YourGPT. Tidio has a free plan, while YourGPT offers a free trial.
Which should you choose?
Choose Tidio if…
- You need small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool
- You're one of: shopify and woocommerce stores, small support teams, smbs needing live chat plus ai
- You want a free plan (YourGPT only has a trial)
- You want something quicker to learn
Choose YourGPT if…
- You need sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price
- You're one of: small and mid-size businesses, ecommerce stores selling on messaging apps, agencies building client bots
- Many messaging channels available on all plans
At a glance
| Tidio | YourGPT | |
|---|---|---|
| Best for | Small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool | SMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price |
| Free plan | Yes | Trial only |
| Starting price | From $24.17/mo | From $39/mo |
| Learning curve | Low | Medium |
| Platforms | Web, Windows, macOS, iOS, Android, API | Web, API |
| Ideal for | Shopify and WooCommerce stores, Small support teams, SMBs needing live chat plus AI | Small and mid-size businesses, Ecommerce stores selling on messaging apps, Agencies building client bots |
Feature comparison
| Tidio | YourGPT | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Yes | Professional plan and above |
| Website widget | Yes | Yes |
| Yes | Yes | |
| Instagram / Messenger | Yes | Yes |
| Live chat inbox | Yes | Professional plan and above |
| Multilingual | Yes | 100+ languages |
| Takes actions / API calls | Shopify actions | Higher plans (Functions) |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| Tidio | YourGPT | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | — | Enterprise plan |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | Yes |
| HIPAA (BAA available) | — | Enterprise plan (BAA) |
| GDPR DPA | Yes | — |
| Data residency options | EU (default) | EU |
| No training on your data | — | — |
| Audit logs | — | — |
| Admin controls | Yes | — |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
Tidio
Tidio combines live chat, a ticketing helpdesk, Flows automation and the Lyro AI agent in a single inbox. Lyro answers from your help content and can perform Shopify actions such as order status checks and refunds. It is widely used by Shopify and WooCommerce stores and other small support teams.
Key features- Lyro AI agent trained on your FAQs and website content
- Native Shopify actions (order status, refunds, order edits)
- Unified inbox for live chat, email, Messenger, Instagram and WhatsApp
- Flows automation for lead capture and cart recovery
- Ticketing helpdesk with macros and assignment
- Mobile and desktop apps for agents
YourGPT
YourGPT is a no-code platform for building AI chatbots and agents trained on websites, help centers, Notion, YouTube and uploaded files. Bots can be deployed to a website widget and to WhatsApp, Messenger, Telegram, Slack and Discord. Higher plans add an AI helpdesk with human escalation, a visual Chatbot Studio and custom functions.
Key features- Trains on websites, sitemaps, help centers, Notion and YouTube
- Deploys to WhatsApp, Messenger, Telegram, Slack and Discord
- Supports 100+ languages
- AI helpdesk with escalation to human agents
- Chatbot Studio visual builder with functions
- Choice of AI models with different credit costs
Pricing
Tidio
Free plan (50 conversations/mo); paid from $24.17/mo billed annually (Starter); 7-day free trial
YourGPT
7-day free trial (no card); paid from ~$39/mo
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
Tidio
Strengths- Live chat, helpdesk and AI in one product
- Deep Shopify integration with order actions
- Free plan includes live chat and ticketing
- Mobile apps included on all plans
- Lyro and Flows are billed as separate add-ons
- Conversation-based limits make costs rise with volume
- Lyro supports fewer languages than some LLM-first bots
- Advanced analytics and permissions require Growth plan or higher
Not ideal for: Teams building complex custom agents with API logic across many systems may find Botpress or Voiceflow more flexible.
YourGPT
Strengths- Many messaging channels available on all plans
- Broad language support
- Visual builder for flows beyond simple Q&A
- Trial without a card
- No permanent free plan
- Credit cost varies by AI model, which complicates budgeting
- Human escalation and helpdesk require Professional plan or higher
- Advanced analytics limited to the Advanced tier
Not ideal for: Teams needing a mature helpdesk with ticketing and deep ecommerce actions may prefer Tidio or Intercom Fin.
Integrations
Tidio
YourGPT
FAQ
What is the main difference between Tidio and YourGPT?
Tidio is built for small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool; YourGPT is built for sMBs wanting a no-code AI chatbot deployed across web and messaging apps at a moderate price.
Is Tidio or YourGPT cheaper?
Tidio starts from $24.17/mo and YourGPT starts from $39/mo (as of September 2026). On entry price, Tidio is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do Tidio and YourGPT have free plans?
Tidio has a free plan, while YourGPT offers a free trial.
Which is easier to use, Tidio or YourGPT?
Tidio is generally quicker to learn (Tidio: low, YourGPT: medium learning curve).
What are good alternatives to Tidio and YourGPT?
Other chatbots tools worth comparing include Chatbase, ManyChat and Botpress.
