Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
ManyChat
AI Chatbots & Customer SupportManyChat is a chat marketing automation tool for social messaging channels, best known for Instagram comment-to-DM and keyword automations. Users build flows in a visual editor and can add AI steps and an AI agent to qualify leads and answer questions. It is used mainly by creators, ecommerce brands and marketing agencies rather than support teams.
Pricing
ManyChat pricing
Free plan (25 active contacts); paid from $17/mo (Essential), Pro $39/mo
Last checked September 2026 · Confirm on manychat.com
Features
What ManyChat does
- Instagram comment and story-reply to DM automations
- Visual flow builder with keyword and intent triggers
- AI Step and AI agent for lead qualification and answers
- Channels: Instagram, Messenger, WhatsApp, TikTok, Telegram, SMS and email
- Shared Inbox with assignment for live chat
- Integrations with Shopify, HubSpot, Google Sheets and Zapier
Pros
- Strongest Instagram DM automation in this category
- Low entry price and a free plan for small audiences
- Many templates for growth campaigns and lead capture
- One tool covers several social messaging channels
Cons
- No native chat widget for your own website
- Contact-based pricing rises as your audience grows
- Not built for knowledge-base style support answers
- Multi-seat Inbox is a separate paid add-on
Fit
Who ManyChat is for
Look elsewhere if: Support teams that need an AI agent trained on help docs with a website widget should look at Tidio, Chatbase or Intercom Fin.
For teams & enterprise
Enterprise readiness
ISO 27001 and ISO/IEC 42001 certified, SOC 2 Type II, and a Meta Business Partner; built mainly for SMB social messaging.
- Business / enterprise plan
- —
- SSO (SAML / OIDC)
- —
- SCIM user provisioning
- —
- SOC 2
- Type II
- ISO 27001
- Yes
- HIPAA (BAA available)
- —
- GDPR DPA
- Yes
- Data residency options
- —
- No training on your data
- —
- Audit logs
- —
- Admin controls
- —
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Limited |
| Human handoff | Yes |
| Website widget | No |
| Yes | |
| Instagram / Messenger | Yes |
| Live chat inbox | Yes |
| Multilingual | Yes |
| Takes actions / API calls | Pro plan (external requests) |
| Analytics | Yes |
ManyChat compared
- ManyChat vs Tidio
- ManyChat vs Chatbase
- ManyChat vs Botpress
- ManyChat vs CustomGPT.ai
- ManyChat vs SiteGPT
- ManyChat vs YourGPT
- ManyChat vs Intercom Fin
- ManyChat vs Voiceflow
Buying guides
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