Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
CustomGPT.ai
AI Chatbots & Customer SupportCustomGPT.ai is a no-code retrieval-augmented generation (RAG) platform that builds AI agents from websites, sitemaps, documents, videos and audio. Answers include citations and are restricted to your content to reduce hallucinations. It is used by businesses, publishers and internal knowledge teams with large or varied content libraries.
Pricing
CustomGPT.ai pricing
No free plan; 7-day free trial; paid from $99/mo ($89/mo billed annually) Standard
Last checked September 2026 · Confirm on customgpt.ai
Features
What CustomGPT.ai does
- Ingests websites, sitemaps and 1,400+ document formats
- Indexes YouTube videos and audio files
- Citations and anti-hallucination controls on every plan
- Support for 90+ languages
- RAG API for building custom apps
- Connectors for Google Drive, Notion, Confluence, Zendesk and HubSpot
Pros
- Strong focus on answer accuracy with cited sources
- Handles very large content volumes and many file types
- API access included from the entry plan
- Wide language support
Cons
- No free plan, only a short trial
- No native WhatsApp or Messenger channel; requires Make or Zapier setup
- No built-in live chat inbox for human agents
- Entry plan keeps only 7 days of analytics history
Fit
Who CustomGPT.ai is for
Look elsewhere if: Teams wanting a combined chatbot and live chat helpdesk should look at Tidio or Intercom Fin instead.
For teams & enterprise
Enterprise readiness
Supports SAML/OIDC SSO, including SSO-gated access for external users of deployed agents, plus SCIM provisioning.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- Enterprise plan
- SCIM user provisioning
- Enterprise plan
- SOC 2
- Type II
- ISO 27001
- —
- HIPAA (BAA available)
- —
- GDPR DPA
- Yes
- Data residency options
- —
- No training on your data
- —
- Audit logs
- Yes
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | — |
| Website widget | Yes |
| Limited | |
| Instagram / Messenger | — |
| Live chat inbox | No |
| Multilingual | 90+ languages |
| Takes actions / API calls | — |
| Analytics | Yes |
CustomGPT.ai compared
- CustomGPT.ai vs Tidio
- CustomGPT.ai vs Chatbase
- CustomGPT.ai vs ManyChat
- CustomGPT.ai vs Botpress
- CustomGPT.ai vs SiteGPT
- CustomGPT.ai vs YourGPT
- CustomGPT.ai vs Intercom Fin
- CustomGPT.ai vs Voiceflow
Buying guides
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