Build custom AI support agents trained on your own docs and website content.
SiteGPT vs Tidio
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
SiteGPT is best for small businesses wanting a website support chatbot trained on their existing content, while Tidio is best for small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool. Only Tidio offers whatsApp. Tidio has a free plan, while SiteGPT offers a free trial.
Which should you choose?
Choose SiteGPT if…
- You need small businesses wanting a website support chatbot trained on their existing content
- You're one of: small businesses, saas companies with docs sites, teams already using crisp or zendesk
- Simple setup focused on website support
Choose Tidio if…
- You need small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool
- WhatsApp matters to you
- You're one of: shopify and woocommerce stores, small support teams, smbs needing live chat plus ai
- You want a free plan (SiteGPT only has a trial)
At a glance
| SiteGPT | Tidio | |
|---|---|---|
| Best for | Small businesses wanting a website support chatbot trained on their existing content | Small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool |
| Free plan | Trial only | Yes |
| Starting price | From $39/mo | From $24.17/mo |
| Learning curve | Low | Low |
| Platforms | Web, iOS, API | Web, Windows, macOS, iOS, Android, API |
| Ideal for | Small businesses, SaaS companies with docs sites, Teams already using Crisp or Zendesk | Shopify and WooCommerce stores, Small support teams, SMBs needing live chat plus AI |
Feature comparison
| SiteGPT | Tidio | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Growth plan and above | Yes |
| Website widget | Yes | Yes |
| No | Yes | |
| Instagram / Messenger | Messenger only | Yes |
| Live chat inbox | Growth plan and above | Yes |
| Multilingual | Yes | Yes |
| Takes actions / API calls | — | Shopify actions |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| SiteGPT | Tidio | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | — | — |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | — |
| HIPAA (BAA available) | Enterprise plan (BAA) | — |
| GDPR DPA | Enterprise plan | Yes |
| Data residency options | — | EU (default) |
| No training on your data | Yes | — |
| Audit logs | — | — |
| Admin controls | — | Yes |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
SiteGPT
SiteGPT builds an AI chatbot from your website, sitemaps, YouTube videos, files and connected sources like Notion and Google Drive. The bot is embedded as a website widget and can also answer in Slack, Messenger and several helpdesk tools. Higher plans add a live inbox app for human takeover and more detailed analytics.
Key features- Trains on website links, sitemaps, YouTube and uploaded files
- Connectors for Notion, Google Drive, Dropbox, OneDrive and GitHub
- Answers in the visitor's language
- iOS app for human takeover on Growth plan and above
- Knowledge-gap reports with one-click Q&A fixes
- Channels include Slack, Google Chat, Messenger, Crisp and Zendesk
Tidio
Tidio combines live chat, a ticketing helpdesk, Flows automation and the Lyro AI agent in a single inbox. Lyro answers from your help content and can perform Shopify actions such as order status checks and refunds. It is widely used by Shopify and WooCommerce stores and other small support teams.
Key features- Lyro AI agent trained on your FAQs and website content
- Native Shopify actions (order status, refunds, order edits)
- Unified inbox for live chat, email, Messenger, Instagram and WhatsApp
- Flows automation for lead capture and cart recovery
- Ticketing helpdesk with macros and assignment
- Mobile and desktop apps for agents
Pricing
SiteGPT
No free plan; 7-day free trial (card required); paid from $39/mo billed yearly ($59 monthly)
Tidio
Free plan (50 conversations/mo); paid from $24.17/mo billed annually (Starter); 7-day free trial
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
SiteGPT
Strengths- Simple setup focused on website support
- Broad range of training sources on every plan
- Knowledge-gap reporting helps improve answers
- Works inside existing helpdesks such as Crisp and Zendesk
- No free plan; trial requires a card
- No WhatsApp or Instagram channel
- Branding removal is a paid add-on
- API access and human takeover need Growth plan or higher
Not ideal for: Businesses that sell through WhatsApp or Instagram should choose a tool with native social channels such as ManyChat or Tidio.
Tidio
Strengths- Live chat, helpdesk and AI in one product
- Deep Shopify integration with order actions
- Free plan includes live chat and ticketing
- Mobile apps included on all plans
- Lyro and Flows are billed as separate add-ons
- Conversation-based limits make costs rise with volume
- Lyro supports fewer languages than some LLM-first bots
- Advanced analytics and permissions require Growth plan or higher
Not ideal for: Teams building complex custom agents with API logic across many systems may find Botpress or Voiceflow more flexible.
Integrations
SiteGPT
Tidio
FAQ
What is the main difference between SiteGPT and Tidio?
SiteGPT is built for small businesses wanting a website support chatbot trained on their existing content; Tidio is built for small and mid-size ecommerce stores that want live chat, helpdesk and an AI agent in one tool. Key differences: Tidio offers whatsApp.
Is SiteGPT or Tidio cheaper?
SiteGPT starts from $39/mo and Tidio starts from $24.17/mo (as of September 2026). On entry price, Tidio is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do SiteGPT and Tidio have free plans?
Tidio has a free plan, while SiteGPT offers a free trial.
Which is easier to use, SiteGPT or Tidio?
Both have a low learning curve.
What are good alternatives to SiteGPT and Tidio?
Other chatbots tools worth comparing include Chatbase, ManyChat and Botpress.
