Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Chatbase vs SiteGPT
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
Chatbase is best for quickly launching an AI support agent trained on your website and documents, while SiteGPT is best for small businesses wanting a website support chatbot trained on their existing content. Only Chatbase offers whatsApp. Chatbase has a free plan, while SiteGPT offers a free trial.
Which should you choose?
Choose Chatbase if…
- You need quickly launching an AI support agent trained on your website and documents
- WhatsApp matters to you
- You're one of: small and mid-size businesses, saas support teams, agencies deploying simple support bots
- You want a free plan (SiteGPT only has a trial)
Choose SiteGPT if…
- You need small businesses wanting a website support chatbot trained on their existing content
- You're one of: small businesses, saas companies with docs sites, teams already using crisp or zendesk
- Simple setup focused on website support
At a glance
| Chatbase | SiteGPT | |
|---|---|---|
| Best for | Quickly launching an AI support agent trained on your website and documents | Small businesses wanting a website support chatbot trained on their existing content |
| Free plan | Yes | Trial only |
| Starting price | From $40/mo | From $39/mo |
| Learning curve | Low | Low |
| Platforms | Web, API | Web, iOS, API |
| Ideal for | Small and mid-size businesses, SaaS support teams, Agencies deploying simple support bots | Small businesses, SaaS companies with docs sites, Teams already using Crisp or Zendesk |
Feature comparison
| Chatbase | SiteGPT | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Yes | Growth plan and above |
| Website widget | Yes | Yes |
| Yes | No | |
| Instagram / Messenger | Yes | Messenger only |
| Live chat inbox | Standard plan and above | Growth plan and above |
| Multilingual | Yes | Yes |
| Takes actions / API calls | Yes | — |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| Chatbase | SiteGPT | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | Enterprise plan | — |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | — |
| HIPAA (BAA available) | — | Enterprise plan (BAA) |
| GDPR DPA | Yes | Enterprise plan |
| Data residency options | — | — |
| No training on your data | Yes | Yes |
| Audit logs | Enterprise plan | — |
| Admin controls | Yes | — |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
Chatbase
Chatbase lets you create an AI agent by pointing it at your website, files or text, then embed it as a chat widget or connect it to messaging channels. Agents can run custom actions such as looking up orders or collecting leads, and escalate to humans through a built-in help desk. It is popular with small and mid-size businesses that want a support bot without building flows.
Key features- Trains on websites, files, text and Q&A with auto-resync
- Custom actions that call external APIs and collect leads
- Native help desk with live human takeover
- Deploys to web widget, WhatsApp, Instagram, Messenger and Slack
- Escalation to Zendesk, Salesforce, Intercom, Freshdesk and others
- Choice of AI models on paid plans
SiteGPT
SiteGPT builds an AI chatbot from your website, sitemaps, YouTube videos, files and connected sources like Notion and Google Drive. The bot is embedded as a website widget and can also answer in Slack, Messenger and several helpdesk tools. Higher plans add a live inbox app for human takeover and more detailed analytics.
Key features- Trains on website links, sitemaps, YouTube and uploaded files
- Connectors for Notion, Google Drive, Dropbox, OneDrive and GitHub
- Answers in the visitor's language
- iOS app for human takeover on Growth plan and above
- Knowledge-gap reports with one-click Q&A fixes
- Channels include Slack, Google Chat, Messenger, Crisp and Zendesk
Pricing
Chatbase
Free plan (50 message credits); paid from $40/mo (Hobby); Standard $150/mo, Pro $500/mo
SiteGPT
No free plan; 7-day free trial (card required); paid from $39/mo billed yearly ($59 monthly)
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
Chatbase
Strengths- Fast setup: a working agent from a URL in minutes
- Custom actions and Stripe integration go beyond Q&A
- Broad channel coverage from one agent
- Free plan for testing
- Message-credit model means heavy usage consumes credits quickly
- Removing Chatbase branding is a paid add-on
- Help desk and advanced analytics require higher tiers
- Limited control over complex, multi-step conversation logic
Not ideal for: Teams that need detailed conversation flows and branching logic may prefer Botpress or Voiceflow.
SiteGPT
Strengths- Simple setup focused on website support
- Broad range of training sources on every plan
- Knowledge-gap reporting helps improve answers
- Works inside existing helpdesks such as Crisp and Zendesk
- No free plan; trial requires a card
- No WhatsApp or Instagram channel
- Branding removal is a paid add-on
- API access and human takeover need Growth plan or higher
Not ideal for: Businesses that sell through WhatsApp or Instagram should choose a tool with native social channels such as ManyChat or Tidio.
Integrations
Chatbase
SiteGPT
FAQ
What is the main difference between Chatbase and SiteGPT?
Chatbase is built for quickly launching an AI support agent trained on your website and documents; SiteGPT is built for small businesses wanting a website support chatbot trained on their existing content. Key differences: Chatbase offers whatsApp.
Is Chatbase or SiteGPT cheaper?
Chatbase starts from $40/mo and SiteGPT starts from $39/mo (as of September 2026). On entry price, SiteGPT is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do Chatbase and SiteGPT have free plans?
Chatbase has a free plan, while SiteGPT offers a free trial.
Which is easier to use, Chatbase or SiteGPT?
Both have a low learning curve.
What are good alternatives to Chatbase and SiteGPT?
Other chatbots tools worth comparing include Tidio, ManyChat and Botpress.
