Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Botpress vs Chatbase
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
Botpress is best for teams building custom, multi-step AI agents that need logic, integrations and multiple channels, while Chatbase is best for quickly launching an AI support agent trained on your website and documents. Botpress has a high learning curve, compared with low for Chatbase. Both Botpress and Chatbase offer a free plan, so you can try each before paying.
Which should you choose?
Choose Botpress if…
- You need teams building custom, multi-step AI agents that need logic, integrations and multiple channels
- You're one of: developers and technical product teams, agencies building bots for clients, companies needing multi-channel ai agents
- Flexible enough for complex, multi-step agents with custom logic
Choose Chatbase if…
- You need quickly launching an AI support agent trained on your website and documents
- You're one of: small and mid-size businesses, saas support teams, agencies deploying simple support bots
- You want something quicker to learn
- Fast setup: a working agent from a URL in minutes
At a glance
| Botpress | Chatbase | |
|---|---|---|
| Best for | Teams building custom, multi-step AI agents that need logic, integrations and multiple channels | Quickly launching an AI support agent trained on your website and documents |
| Free plan | Yes | Yes |
| Starting price | From $150/mo | From $40/mo |
| Learning curve | High | Low |
| Platforms | Web, API | Web, API |
| Ideal for | Developers and technical product teams, Agencies building bots for clients, Companies needing multi-channel AI agents | Small and mid-size businesses, SaaS support teams, Agencies deploying simple support bots |
Feature comparison
| Botpress | Chatbase | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Yes | Yes |
| Website widget | Yes | Yes |
| Yes | Yes | |
| Instagram / Messenger | Yes | Yes |
| Live chat inbox | Yes | Standard plan and above |
| Multilingual | Yes | Yes |
| Takes actions / API calls | Yes | Yes |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| Botpress | Chatbase | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | Enterprise plan | Enterprise plan |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | — |
| HIPAA (BAA available) | — | — |
| GDPR DPA | Yes | Yes |
| Data residency options | — | — |
| No training on your data | — | Yes |
| Audit logs | Yes | Enterprise plan |
| Admin controls | Yes | Yes |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
Botpress
Botpress is a platform for building LLM-powered agents with a visual Studio, knowledge bases, tables and code hooks. Agents can be deployed to webchat, WhatsApp, Slack, Instagram and other channels, with human handoff handled in Botpress Desk. It is used by developers, agencies and product teams that need more control than a simple FAQ bot.
Key features- Visual Studio with autonomous agent nodes and workflows
- Knowledge base built from websites, files and tables
- Botpress Tables for structured data storage
- Human handoff through the Botpress Desk helpdesk
- Integration hub (Zendesk, HubSpot, Salesforce, Slack)
- Custom JavaScript code and API calls inside flows
Chatbase
Chatbase lets you create an AI agent by pointing it at your website, files or text, then embed it as a chat widget or connect it to messaging channels. Agents can run custom actions such as looking up orders or collecting leads, and escalate to humans through a built-in help desk. It is popular with small and mid-size businesses that want a support bot without building flows.
Key features- Trains on websites, files, text and Q&A with auto-resync
- Custom actions that call external APIs and collect leads
- Native help desk with live human takeover
- Deploys to web widget, WhatsApp, Instagram, Messenger and Slack
- Escalation to Zendesk, Salesforce, Intercom, Freshdesk and others
- Choice of AI models on paid plans
Pricing
Botpress
Free plan (25 conversations); paid from $150/mo billed annually (Plus)
Chatbase
Free plan (50 message credits); paid from $40/mo (Hobby); Standard $150/mo, Pro $500/mo
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
Botpress
Strengths- Flexible enough for complex, multi-step agents with custom logic
- Large integration hub and many deployment channels
- Free plan includes webchat and a few agents for testing
- Supports custom code and API calls for real actions
- Steeper learning curve than template-style chatbot builders
- Usage-based AI spend on top of the plan can be hard to predict
- Team features such as roles and routing are limited to higher tiers
- Voice channel is only available on Enterprise
Not ideal for: Small businesses wanting a website FAQ bot live in minutes may find simpler tools like Chatbase or Tidio faster to set up.
Chatbase
Strengths- Fast setup: a working agent from a URL in minutes
- Custom actions and Stripe integration go beyond Q&A
- Broad channel coverage from one agent
- Free plan for testing
- Message-credit model means heavy usage consumes credits quickly
- Removing Chatbase branding is a paid add-on
- Help desk and advanced analytics require higher tiers
- Limited control over complex, multi-step conversation logic
Not ideal for: Teams that need detailed conversation flows and branching logic may prefer Botpress or Voiceflow.
Integrations
Botpress
Chatbase
FAQ
What is the main difference between Botpress and Chatbase?
Botpress is built for teams building custom, multi-step AI agents that need logic, integrations and multiple channels; Chatbase is built for quickly launching an AI support agent trained on your website and documents.
Is Botpress or Chatbase cheaper?
Botpress starts from $150/mo and Chatbase starts from $40/mo (as of September 2026). On entry price, Chatbase is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do Botpress and Chatbase have free plans?
Both Botpress and Chatbase offer a free plan, so you can try each before paying.
Which is easier to use, Botpress or Chatbase?
Chatbase is generally quicker to learn (Botpress: high, Chatbase: low learning curve).
What are good alternatives to Botpress and Chatbase?
Other chatbots tools worth comparing include Tidio, ManyChat and CustomGPT.ai.
