Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Botpress vs SiteGPT
Features, pricing, strengths and trade-offs — and which one fits your situation.
The verdict
Summary
Botpress is best for teams building custom, multi-step AI agents that need logic, integrations and multiple channels, while SiteGPT is best for small businesses wanting a website support chatbot trained on their existing content. Only Botpress offers whatsApp. Botpress has a high learning curve, compared with low for SiteGPT. Botpress has a free plan, while SiteGPT offers a free trial.
Which should you choose?
Choose Botpress if…
- You need teams building custom, multi-step AI agents that need logic, integrations and multiple channels
- WhatsApp matters to you
- You're one of: developers and technical product teams, agencies building bots for clients, companies needing multi-channel ai agents
- You want a free plan (SiteGPT only has a trial)
Choose SiteGPT if…
- You need small businesses wanting a website support chatbot trained on their existing content
- You're one of: small businesses, saas companies with docs sites, teams already using crisp or zendesk
- You want something quicker to learn
- Simple setup focused on website support
At a glance
| Botpress | SiteGPT | |
|---|---|---|
| Best for | Teams building custom, multi-step AI agents that need logic, integrations and multiple channels | Small businesses wanting a website support chatbot trained on their existing content |
| Free plan | Yes | Trial only |
| Starting price | From $150/mo | From $39/mo |
| Learning curve | High | Low |
| Platforms | Web, API | Web, iOS, API |
| Ideal for | Developers and technical product teams, Agencies building bots for clients, Companies needing multi-channel AI agents | Small businesses, SaaS companies with docs sites, Teams already using Crisp or Zendesk |
Feature comparison
| Botpress | SiteGPT | |
|---|---|---|
| Train on your website / docs | Yes | Yes |
| Human handoff | Yes | Growth plan and above |
| Website widget | Yes | Yes |
| Yes | No | |
| Instagram / Messenger | Yes | Messenger only |
| Live chat inbox | Yes | Growth plan and above |
| Multilingual | Yes | Yes |
| Takes actions / API calls | Yes | — |
| Analytics | Yes | Yes |
IncludedLimited / higher plansNot available— Not confirmed
Security & enterprise
| Botpress | SiteGPT | |
|---|---|---|
| Business / enterprise plan | Yes | Yes |
| SSO (SAML / OIDC) | Enterprise plan | — |
| SCIM user provisioning | — | — |
| SOC 2 | Type II | Type II |
| ISO 27001 | — | — |
| HIPAA (BAA available) | — | Enterprise plan (BAA) |
| GDPR DPA | Yes | Enterprise plan |
| Data residency options | — | — |
| No training on your data | — | Yes |
| Audit logs | Yes | — |
| Admin controls | Yes | — |
| Deployment | Cloud | Cloud |
From each vendor's security documentation. "—" = not confirmed. What to ask vendors · Compare all tools
What each tool does
Botpress
Botpress is a platform for building LLM-powered agents with a visual Studio, knowledge bases, tables and code hooks. Agents can be deployed to webchat, WhatsApp, Slack, Instagram and other channels, with human handoff handled in Botpress Desk. It is used by developers, agencies and product teams that need more control than a simple FAQ bot.
Key features- Visual Studio with autonomous agent nodes and workflows
- Knowledge base built from websites, files and tables
- Botpress Tables for structured data storage
- Human handoff through the Botpress Desk helpdesk
- Integration hub (Zendesk, HubSpot, Salesforce, Slack)
- Custom JavaScript code and API calls inside flows
SiteGPT
SiteGPT builds an AI chatbot from your website, sitemaps, YouTube videos, files and connected sources like Notion and Google Drive. The bot is embedded as a website widget and can also answer in Slack, Messenger and several helpdesk tools. Higher plans add a live inbox app for human takeover and more detailed analytics.
Key features- Trains on website links, sitemaps, YouTube and uploaded files
- Connectors for Notion, Google Drive, Dropbox, OneDrive and GitHub
- Answers in the visitor's language
- iOS app for human takeover on Growth plan and above
- Knowledge-gap reports with one-click Q&A fixes
- Channels include Slack, Google Chat, Messenger, Crisp and Zendesk
Pricing
Botpress
Free plan (25 conversations); paid from $150/mo billed annually (Plus)
SiteGPT
No free plan; 7-day free trial (card required); paid from $39/mo billed yearly ($59 monthly)
Prices last checked September 2026. Plans change often — confirm on each vendor's site.
Pros and cons
Botpress
Strengths- Flexible enough for complex, multi-step agents with custom logic
- Large integration hub and many deployment channels
- Free plan includes webchat and a few agents for testing
- Supports custom code and API calls for real actions
- Steeper learning curve than template-style chatbot builders
- Usage-based AI spend on top of the plan can be hard to predict
- Team features such as roles and routing are limited to higher tiers
- Voice channel is only available on Enterprise
Not ideal for: Small businesses wanting a website FAQ bot live in minutes may find simpler tools like Chatbase or Tidio faster to set up.
SiteGPT
Strengths- Simple setup focused on website support
- Broad range of training sources on every plan
- Knowledge-gap reporting helps improve answers
- Works inside existing helpdesks such as Crisp and Zendesk
- No free plan; trial requires a card
- No WhatsApp or Instagram channel
- Branding removal is a paid add-on
- API access and human takeover need Growth plan or higher
Not ideal for: Businesses that sell through WhatsApp or Instagram should choose a tool with native social channels such as ManyChat or Tidio.
Integrations
Botpress
SiteGPT
FAQ
What is the main difference between Botpress and SiteGPT?
Botpress is built for teams building custom, multi-step AI agents that need logic, integrations and multiple channels; SiteGPT is built for small businesses wanting a website support chatbot trained on their existing content. Key differences: Botpress offers whatsApp.
Is Botpress or SiteGPT cheaper?
Botpress starts from $150/mo and SiteGPT starts from $39/mo (as of September 2026). On entry price, SiteGPT is cheaper — but compare what each plan includes, since limits differ. Always confirm current pricing on each vendor's site.
Do Botpress and SiteGPT have free plans?
Botpress has a free plan, while SiteGPT offers a free trial.
Which is easier to use, Botpress or SiteGPT?
SiteGPT is generally quicker to learn (Botpress: high, SiteGPT: low learning curve).
What are good alternatives to Botpress and SiteGPT?
Other chatbots tools worth comparing include Tidio, Chatbase and ManyChat.
