Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Voiceflow
AI Chatbots & Customer SupportVoiceflow is a collaborative platform for designing, testing and deploying AI agents for chat and phone. Teams build agents on a visual canvas with a knowledge base, API calls and a choice of LLM providers, then deploy to a web widget, WhatsApp, SMS or telephony. It is used by product teams, agencies and enterprises that want control over agent behavior.
Pricing
Voiceflow pricing
Free plan: yes (Sandbox). Paid from ~$60/mo (Pro)
Last checked September 2026 · Confirm on voiceflow.com
Features
What Voiceflow does
- Visual canvas for designing chat and voice agents
- Knowledge base with tag filtering and source attribution
- Phone agents via Twilio, Vonage, Telnyx or provisioned numbers
- Web widget, WhatsApp and SMS deployment
- API and function steps to call external systems
- Choice of model providers and bring-your-own model
Pros
- Strong support for voice and phone agents
- Good collaboration features for multi-person teams
- Fine-grained control over conversation design
- Free sandbox plan for prototyping
Cons
- No built-in live chat inbox for human agents
- Usage-based message, minute and token charges add up
- Extra editor seats are charged separately
- Requires more design and technical effort than plug-and-play bots
Fit
Who Voiceflow is for
Look elsewhere if: Small businesses wanting a support bot and live chat in one place should consider Tidio or Chatbase.
For teams & enterprise
Enterprise readiness
ISO/IEC 27001:2022 certified and SOC 2 Type II; supports customer-managed encryption keys and HIPAA workloads.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- Enterprise plan
- SCIM user provisioning
- —
- SOC 2
- Type II
- ISO 27001
- Yes
- HIPAA (BAA available)
- Yes
- GDPR DPA
- Yes
- Data residency options
- —
- No training on your data
- —
- Audit logs
- —
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | Via Zendesk and other helpdesks |
| Website widget | Yes |
| Yes | |
| Instagram / Messenger | — |
| Live chat inbox | No |
| Multilingual | Yes |
| Takes actions / API calls | Yes |
| Analytics | Yes |
Voiceflow compared
- Voiceflow vs Tidio
- Voiceflow vs Chatbase
- Voiceflow vs ManyChat
- Voiceflow vs Botpress
- Voiceflow vs CustomGPT.ai
- Voiceflow vs SiteGPT
- Voiceflow vs YourGPT
- Voiceflow vs Intercom Fin
Buying guides
Alternatives
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