Live chat, helpdesk and Lyro AI agent for small and mid-size ecommerce businesses.
Intercom Fin
AI Chatbots & Customer SupportFin is Intercom's AI customer service agent, available inside Intercom or on top of other helpdesks such as Zendesk, Salesforce, HubSpot and Freshworks. It answers from your knowledge sources and uses Procedures and data connectors to take actions like refunds or subscription changes. Pricing is per resolved outcome, and it is used mostly by mid-size and larger support organizations.
Pricing
Intercom Fin pricing
Free plan: no (14-day trial). $0.99 per resolution; Fin standalone from $49/mo incl. 50 resolutions; Intercom seats from $29/seat/mo
Last checked September 2026 · Confirm on fin.ai
Features
What Intercom Fin does
- Works on Intercom or existing helpdesks (Zendesk, Salesforce, HubSpot)
- Procedures and data connectors for refunds, account changes and lookups
- Channels: chat, email, WhatsApp, SMS, voice, Instagram and Messenger
- 45+ languages with real-time translation
- Simulations and regression testing before going live
- CX Score, AI Topics and custom scorecards for reporting
Pros
- Can be added to an existing helpdesk without migrating
- Handles actions in backend systems, not only answers
- Wide channel coverage including voice and email
- Detailed reporting on resolutions and topics
Cons
- No free plan, only a trial
- Per-outcome pricing makes monthly cost vary with volume
- Using Intercom as the helpdesk adds per-seat charges
- More setup work than small-business chatbot builders
Fit
Who Intercom Fin is for
Look elsewhere if: Very small businesses with low budgets may find flat-priced tools like Tidio or Chatbase easier to plan for.
For teams & enterprise
Enterprise readiness
Also ISO 27018, 27701 and ISO 42001 certified; Fin AI Agent is AIUC-1 certified. Regional hosting in US, EU or Australia.
- Business / enterprise plan
- Yes
- SSO (SAML / OIDC)
- Yes
- SCIM user provisioning
- Yes
- SOC 2
- Type II
- ISO 27001
- Yes
- HIPAA (BAA available)
- BAA available
- GDPR DPA
- Yes
- Data residency options
- US, EU, Australia
- No training on your data
- —
- Audit logs
- Yes
- Admin controls
- Yes
- Deployment
- Cloud
From the vendor's own security documentation (trust center). "—" = not confirmed. Verify during your security review. Compare all tools.
| Chatbots feature checklist | |
|---|---|
| Train on your website / docs | Yes |
| Human handoff | Yes |
| Website widget | Yes |
| Yes | |
| Instagram / Messenger | Yes |
| Live chat inbox | With Intercom helpdesk |
| Multilingual | 45+ languages |
| Takes actions / API calls | Yes |
| Analytics | Yes |
Intercom Fin compared
- Intercom Fin vs Tidio
- Intercom Fin vs Chatbase
- Intercom Fin vs ManyChat
- Intercom Fin vs Botpress
- Intercom Fin vs CustomGPT.ai
- Intercom Fin vs SiteGPT
- Intercom Fin vs YourGPT
- Intercom Fin vs Voiceflow
Buying guides
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